XP and Leaderboard Update Delays

Incident Report for 4w3 Development

Investigating

We are currently investigating an issue affecting Muse’s leveling and progress tracking functionality. Initial reports indicate that the system began experiencing intermittent disruptions at 1:16 PM PST.

Diagnosis: This issue primarily impacts XP gain and leaderboard updates for some users. Our engineering team is actively analyzing logs and performance metrics to identify the root cause. The issue does not appear to affect other features of Muse at this time.

Workaround: There is no direct action required from users at this time. XP and leaderboard updates will be restored automatically once the issue is resolved. You can continue to use Muse as usual, but please be aware that any progress during this period may take longer to reflect in the system.

Further details will be shared as our engineers make progress on resolving the issue. Thank you for your understanding!

Posted Dec 12, 2024 - 13:17 PST

This incident affects: Services (Muse).